Follow the steps as you navigate through this tutorial to get insurance updated or on file on the patient portal!

We suggest using google chrome to access the patient portal. You may see a pop up that asks you to switch to it if you do not want to you may click the "close" button.

login using the username and password you chose earlier

navigate to my profile for the next couple of steps

You will want to make sure your demographics are correct. Insurance denials often happen because of incorrect demographics.

Click the tab to the left "insurance details". Be sure to fill this area in to completion, upload your insurance card, and include the primary subscribers details. You may also add a second insurance here.

You may enter your insurance card into the portal, or you can text us a picture front and back to our texting portal at 804-404-9695

Follow the steps as you navigate through filling out history and consent documents!

We suggest using google chrome to access the patient portal. You may see a pop up that asks you to switch to it if you do not want to you may click the "close" button.

login using the username and password you chose earlier

Navigate to the forms and documents page and fill in your information. These documents will remain on your portal for you to review. f

Click on the pen to sign the consent forms.

Virginia law requires us to collaborate with your other providers. Please fill out the release of information under consent so we may do so!

Navigate to the history page and fill in your history for your provider to review prior to your first appointment. Insurance requires us to have this on file. This is a working document that you may update at any time. Even if you are a current patient is is helpful to have a history on file and update regularly!

Winston is our 'Branch Manager' and is available upon request at our Mayland office.

A bright open space for couples and families. Group supervision is provided in this space as well

Head of 'Barketing' and our 'Branch Manager' available at the Mayland office

Bright and airy with an indoor garden

love it or hate it our snake rug is the icon of Scotts Addition

New patients! Welcome to the Pagano Wellness Clinic! Begin Your Wellness Journey with Ease on our Patient Portal. Take a Moment to Fill Out Essential Consent Documents and Provide Your Medical History, whether You're New or Returning. Secure Your Visit by Adding a Credit Card on File and Updating Your Insurance Information. Don't Forget to Include an Emergency Contact; We've Got Your Back! Keeping Your Contact Info Up-to-Date Ensures a Swift and Smooth Process to Getting You Seen. Let's Make Your Wellness Experience Exceptional!

Unlock the Power of our Patient Portal! Discover How-To's and Simplify Your Journey to Wellness. From Consent Forms to Medical History, Billing to Contact Info, we've Got You Covered. Navigate with Ease and Confidence, with our Handy 'How To' Section as Your Guide. Together, Let's Embrace a Seamless and Empowering Experience!

Follow the steps as you navigate through this tutorial to get registered on the patient portal!

We suggest using google chrome to access the patient portal. You may see a pop up that asks you to switch to it if you do not want to you may click the "close" button.

Next you will be prompted to fill in your demographics. These are essential for us to have on file for treating you and for billing insurance. Please note if you are registering for a couple you will each need to register separately.

Choose your username and password to login. This will be how you access your portal from now on. Don't worry, we can reset your password if you forget it. Just text us for help.

You will be prompted to fill in other information. Reason for visit really helps us make sure you are with the right provider. Adding a signature will help when signing documents. This is also the screen where you fill out your emergency contact. If you are filling this out for a minor this is where you would put your information!

As you scroll down you will be asked to read over and sign all of our consent documents. These go over our policies and procedures, how to best contact us, and what you may expect from therapy!

Click on the pen to sign the consent forms.

Virginia law requires us to collaborate with your other providers. Please fill out the release of information under consent so we may do so!

Streamline Your Experience: Insurance or Out of Pocket? Make the Right Selection! Please note, choosing insurance doesn't guarantee network coverage or billable services. Even with insurance, we require a credit card on file for non-Medicaid patients. Let's Ensure a Seamless Visit for Your Well-being!

If you selected the insurance option be sure to fill this area in to completion, upload your insurance card, and include the primary subscribers details. You may also add a second insurance here.

You will get this alert that you've completed required documentation! If you didn't have your insurance card handy go ahead and text it to our office portal at 804-404-9695

login using the username and password you chose earlier

By now you should have made it to the patient portal! This is where you will do everything from no on (including your video appointments if you have them). Let's explore the next steps to ensure your appointment can be made.

Navigate to this "manage saved cards" button at the top. Once you click on this it will ask you for consent. You then fill out the credit information and save it. You may add your HSA card here, and you may add a nickname for us. Our staff will only be able to see the last 4 digits of the card number.

Navigate to the history page and fill in your history for your provider to review prior to your first appointment. Insurance requires us to have this on file. This is a working document that you may update at any time

You may now request an appointment! See "request appointment" how to for more!

Follow theses steps to add a credit card or pay your bill!

We suggest using google chrome to access the patient portal. You may see a pop up that asks you to switch to it if you do not want to you may click the "close" button.

login using the username and password you chose earlier

Now you should have made it to the patient portal! This is where you will schedule!

Navigate to the managed saved cards button. This button is useful for adding a card if you do not have a balance do. You can also write notes such as "default" or "HSA"

Click the "add new card" button, give your card a "name", add a signature, and select "I agree".

Verify that everything is correct for the card. If you do not have a balance du leave the "Amount" as $0.00. and select "submit". Your card will now be on file!

alternatively you can add your card to the portal by calling the office and having a front desk associate put it on file. You may call 804-404-9695. We do ask that you do not text us credit card numbers or pictures of credit cards for your security.

Existing patients: follow theses steps to navigate scheduling on the portal!

We suggest using google chrome to access the patient portal. You may see a pop up that asks you to switch to it if you do not want to you may click the "close" button.

login using the username and password you chose earlier

Now you should have made it to the patient portal! This is where you will schedule!

You may now request an appointment! See "request appointment" how to for more!

all of our locations offer virtual sessions, however if you are looking for in person select the location you are looking for. Next select the provider, and last the type of visit.

new individual patients should select the evaluation. New and returning couples should select couples. Returning individual patients should select "individual"

Search through the calendar until you find an available slot that works for you! highlight it and click the "continue to request" button

specify your reason for visit to help your provider prepare for your arrival. Net click on the link if you are requesting a Telehealth appointment. Finally, check the box stating you are flexible if you are able to be.

If you are a new patient following up with a text to our portal (804-804-9695) will ensure your request is seen quickly. Wait for email confirmation that your appointment has been approved!