Insurance

Insurances Accepted (dependent upon provider):
Anthem BC/BS, Healthkeepers, Healthkeepers Plus (medicaid)
Aetna (Aetna Better Health (medicaid) requires a prior authorization accepted by some providers)
Cigna, Evernorth.                                                                                                  VA Community Care (must obtain referral)
Optum/Oscar (United), United Medicaid
Optima, Optima Medicaid
Tricare (out of network)

Medicaid: United, Optima, Anthem

If you choose to use your insurance plan services may be covered in full or partially.  Please call your insurance company to verify we are in network, and verify with us directly.  

Questions for your insurance company

1. Do I have a deductible?
2. How much is remaining on my deductible, and does it apply to mental health services?
3. When does my deductible reset?
4. What is the allowable for services?
5. Does my plan cover mental health services, or is there an additional plan that I use?
6. Do I have a copay or coinsurance, and how much is it?
7. How frequently can I use my benefits?

Payment

Reduced Fees or Sliding Scale

We do not offer a sliding scale or reduced fees.  Instead, we offered a tiered system with different price points based on seniority, training, experience, and licensure/certifications. 

Payment

Cash, check and most major credit cards accepted for payment.  We do not carry a bank in practice.  We use automatic billing for your convenience. 

Cash or check must be prepaid at the front desk during business hours for telehealth sessions. 

Cancellation Policy

We request that everyone cancels or reschedules an appointment at least 48 hours prior to their scheduled appointment to leave space for others to get in.  

If you choose to cancel or reschedule your appointment within 24 hours of your scheduled appointment you will be charged our $100 late cancellation fee, and your card on file will be automatically charged.  

If you fail to attend your scheduled appointment or are more than 15 minutes late we count this as a "No Show", and your card on file will automatically be billed the $100 No show fee.   

Credit Card Policy

We require each patient and client to maintain and active and valid credit card on file along with a signed authorization to bill this card for any balance prior to scheduling appointments.  We have found that, especially with increased telehealth, this simplifies the process for all involved.  We have also found that it decreases the likelihood of large surprise bills.